Shipping Policy

At Fibraura, every order is carefully prepared and packed before beginning its journey to you.

All orders are shipped from China.

Order Processing Time

Orders are typically prepared and dispatched within:

2–5 business days after payment confirmation.

Processing may take slightly longer during:

• Chinese New Year and other public holidays

• Peak shopping seasons

• Periods of unusually high order volume

We always do our best to prepare your order as quickly as possible while making sure your materials are packed with care.

Estimated Delivery Time

The delivery times below are estimates and are calculated in business days from the date your order is shipped.

Destination	Estimated Delivery Time	Shipping Service
United States	7–20 business days	Tracked DDP Shipping
European Union & United Kingdom	7–15 business days	Tracked DDP Shipping
Australia & Canada	10–25 business days	Tracked International Shipping
Most Asian Countries	5–15 business days	Tracked International Shipping
Other Countries	10–30 business days	Tracked International Shipping

Delivery times are estimates only and may vary due to customs clearance, local postal services, public holidays, weather conditions, or other circumstances outside our control.

Shipping Fees

Destination	Free Shipping Threshold
Japan, South Korea, Singapore & Malaysia	$35 USD+
Worldwide	$59 USD+

All qualifying orders receive free tracked shipping.

For orders below the free-shipping threshold, available shipping methods and fees will be calculated and displayed at checkout before payment.

Customs, Duties & Taxes

United States, European Union & United Kingdom

Orders shipped to the United States, European Union, and United Kingdom are sent using DDP (Delivered Duty Paid) shipping where indicated at checkout.

For DDP shipments:

• Import duties are included

• Customs clearance charges are included

• Applicable import taxes are handled through our shipping service

You should not normally be asked to pay additional import duties or customs charges upon delivery.

If you receive an unexpected customs payment request for a DDP shipment, please contact us before making payment whenever possible.

Other Countries

For destinations outside the United States, European Union, and United Kingdom, shipping is generally not DDP unless otherwise stated at checkout.

This means:

• Import duties and local taxes are not included in the purchase price

• Customs or clearance fees may be charged by your local authorities or carrier

• Any such charges are the responsibility of the recipient

Customs rules vary by destination, and Fibraura cannot control or predict customs assessments made by local authorities.

Tracking Your Order

All Fibraura orders include tracking.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Please allow 1–3 business days after dispatch for tracking information to begin updating.

International tracking may occasionally pause while a package is in transit between countries or awaiting processing by the local carrier.

Delayed, Lost, or Damaged Packages

International shipments may occasionally experience delays beyond the estimated delivery timeframe.

If your order:

• Has not arrived within the estimated delivery period

• Arrives damaged

• Has not received a tracking update for an unusually long period

• Shows unusual or incorrect tracking information

please contact us at:

fibraura.co@gmail.com

Please include:

• Your order number

• Your full shipping information

• Relevant tracking information

• Photos of the package and damaged items, if applicable

We will review the situation with the shipping carrier and work with you toward an appropriate solution.

Address & Delivery Responsibility

Please check your shipping address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

Fibraura cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from:

• Incorrect or incomplete addresses provided at checkout

• Packages refused by the recipient

• Failure to collect a package from a local postal service or pickup location

• Unsuccessful delivery attempts caused by recipient unavailability

• Customs delays or inspections outside our control

If a package is returned to us due to an incorrect address, refusal, or failure to collect it, additional shipping charges may apply if you would like the order to be sent again.

Thank you for supporting an independent creative studio.

We hope your Fibraura materials bring inspiration to whatever you choose to make.

Stay awhile.
There is room for you here.