Return & Refund Policy

At Fibraura, we carefully prepare every order to ensure your craft materials arrive safely and beautifully.

Because Mizuhiki cords are specialized craft materials, we have created a return policy that protects both our customers and our small studio.

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Return Window

We accept return requests within:

14 days after delivery

To request a return, please contact us first at:

Fibraura.co@gmail.com

before sending any items back.

Please do not return items without prior approval, as unauthorized returns may not be accepted.

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Return Conditions

To be eligible for a return, your item must be:

• Unused and in original condition

• In the original packaging

• Suitable for resale

Before returning your order, we require customers to provide:

• Order number

• Reason for return

• Clear photos of the product and packaging

This helps us confirm the condition of the item and provide the correct return instructions.

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Non-Returnable Items

Due to the nature of handmade craft materials, we cannot accept returns for:

• Opened packages of products

• Used or altered materials

• Products that are no longer in their original condition

• Custom-made or personalized items

Mizuhiki cords are delicate craft supplies that cannot be resold once opened or handled.

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Return Shipping Costs

For returns due to personal preference, incorrect selection, or change of mind:

• Customers are responsible for return shipping costs.

• Original shipping fees are non-refundable.

Please use a trackable shipping method when returning your order.

Fibraura is not responsible for packages lost during return shipping.

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Shipping Cost Deduction

If a return is approved, the refund amount will be calculated as follows:

United States, European Union & United Kingdom

For orders shipped with DDP service:

The original shipping cost, including DDP-related shipping and customs handling fees, will be deducted from the refund amount.

Other Countries

The original outbound shipping cost paid by Fibraura will be deducted from the refund amount.

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International Return Customs

Customers returning items internationally are responsible for correctly completing customs declarations.

Please mark the parcel as a returned item where applicable, such as:

"Returned Goods"

If a returned package arrives with:

• Unpaid customs duties

• Import taxes

• Customs clearance fees

• Additional charges caused by incorrect declaration

Fibraura reserves the right to refuse the package or deduct these costs from the refund amount.

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Damaged, Defective, or Incorrect Items

We carefully inspect and package every order. However, if you receive:

• A damaged product

• A defective item

• The wrong product

please contact us within:

7 days after delivery

Please provide:

• Order number

• Photos of the product

• Photos of the packaging

After review, Fibraura will provide an appropriate solution, including:

• Replacement

• Refund

• Other reasonable assistance

For confirmed damaged or incorrect items, Fibraura will cover the return shipping costs.

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Refund Process

Once your return arrives and is inspected, we will notify you of the refund approval.

Approved refunds will be issued to the original payment method.

Please allow:

5–10 business days

for your payment provider to complete the refund process.

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Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled.

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Thank you for supporting a small creative studio.

We appreciate every maker who chooses Fibraura materials for their creations.

Stay awhile.
There is room for you here.