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Return & Refund Policy
At Fibraura, we carefully prepare every order to ensure your craft materials arrive safely and beautifully.
Because Mizuhiki cords are specialized craft materials, we have created a return policy that protects both our customers and our small studio.
Return Window
We accept return requests within:
14 days after delivery
To request a return, please contact us first at:
Fibraura.co@gmail.com
before sending any items back.
Please do not return items without prior approval, as unauthorized returns may not be accepted.
Return Conditions
To be eligible for a return, your item must be:
Unused and in original condition
In the original packaging
Suitable for resale
Before returning your order, we require customers to provide:
Order number
Reason for return
Clear photos of the product and packaging
This helps us confirm the condition of the item and provide the correct return instructions.
Non-Returnable Items
Due to the nature of handmade craft materials, we cannot accept returns for:
Opened packages of products
Used or altered materials
Products that are no longer in their original condition
Custom-made or personalized items
Mizuhiki cords are delicate craft supplies that cannot be resold once opened or handled.
Return Shipping Costs
For returns due to personal preference, incorrect selection, or change of mind:
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
Please use a trackable shipping method when returning your order.
Fibraura is not responsible for packages lost during return shipping.
Shipping Cost Deduction
If a return is approved, the refund amount will be calculated as follows:
United States, European Union & United Kingdom
For orders shipped with DDP service:
The original shipping cost, including DDP-related shipping and customs handling fees, will be deducted from the refund amount.
Other Countries
The original outbound shipping cost paid by Fibraura will be deducted from the refund amount.
International Return Customs
Customers returning items internationally are responsible for correctly completing customs declarations.
Please mark the parcel as a returned item where applicable, such as:
"Returned Goods"
If a returned package arrives with:
Unpaid customs duties
Import taxes
Customs clearance fees
Additional charges caused by incorrect declaration
Fibraura reserves the right to refuse the package or deduct these costs from the refund amount.
Damaged, Defective, or Incorrect Items
We carefully inspect and package every order. However, if you receive:
A damaged product
A defective item
The wrong product
please contact us within:
7 days after delivery
Please provide:
Order number
Photos of the product
Photos of the packaging
After review, Fibraura will provide an appropriate solution, including:
Replacement
Refund
Other reasonable assistance
For confirmed damaged or incorrect items, Fibraura will cover the return shipping costs.
Refund Process
Once your return arrives and is inspected, we will notify you of the refund approval.
Approved refunds will be issued to the original payment method.
Please allow:
5–10 business days
for your payment provider to complete the refund process.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Orders that have already been processed or shipped cannot be cancelled.
Thank you for supporting a small creative studio.
We appreciate every maker who chooses Fibraura materials for their creations.
Stay awhile.
There is room for you here.