Shipping

Ships from China. Tracked shipping on every order.

United States, European Union & United Kingdom: orders sent with DDP shipping where indicated at checkout include applicable import duties, customs clearance charges, and import taxes. You should not normally be asked to pay additional customs charges on delivery.

When will my order ship?

Orders are usually prepared and dispatched within 2-5 business days after payment confirmation.

Processing may take a little longer during Chinese New Year, public holidays, peak shopping periods, or unusually busy times.

When will my order arrive?

Delivery times are estimated from the date your order is shipped.

Destination	Delivery Time
United States	7–15 business days
Europe & United Kingdom	5–15 business days
Australia & Canada	10–15 business days
Asia	3–8 business days
Other Countries	10–20 business days

Delivery times may vary due to customs clearance, local postal services, public holidays, weather, and other circumstances outside our control.

How much is shipping?

Free tracked shipping is available for qualifying orders.

For Japan, South Korea, Singapore, and Malaysia, free shipping applies to orders over $35 USD. For all other destinations, it applies to orders over $59 USD.

For orders below these thresholds, available shipping methods and fees are shown at checkout before payment.

Will I need to pay customs duties or taxes?

For the United States, European Union, and United Kingdom, DDP shipping is used where indicated at checkout. Applicable import duties and taxes are handled through our shipping service.

For other destinations, import duties, local taxes, or customs charges may apply. These charges are determined by local authorities or carriers and are the responsibility of the recipient.

How do I track my order?

All orders include tracking. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number.

Please allow 1–3 business days for tracking to begin updating. International tracking may pause while a package is moving between countries or awaiting processing by the local carrier.

My package is delayed, damaged, or missing.

If your package has not arrived within the estimated delivery period, has no tracking updates for an unusually long time, arrives damaged, or shows incorrect tracking information, please contact us at fibraura.co@gmail.com.

Please include your order number, full shipping information, tracking details, and photos of the package or damaged items where applicable. We will review the situation with the carrier and work with you toward an appropriate solution.

Can I change my shipping address?

Please check your address carefully before placing an order. Customers are responsible for providing a complete and accurate delivery address.

Fibraura cannot be responsible for delays, failed delivery, or additional shipping costs caused by an incorrect or incomplete address, a refused package, an uncollected parcel, or unsuccessful delivery attempts. If a package is returned and needs to be sent again, additional shipping charges may apply.